TERMS AND CONDITIONS
​As our sets are classed as working models and not toys they are only suitable for sale over 14 years.
Courier service is within the UK only at the moment. We do not sell out of the UK.
A suitcase size we can send through insured courier.
Steamer trunks we ask to be collected from our base in Rugby Warwickshire. (although sometimes we can deliver)
We do usually have a small waiting list for commissions but always try and accommodate requests.
We just take a £50 deposit at the time of booking which secures your build slot.
ORDERING
The contract between us
We must receive initially a deposit of £50 to secure your build slot before any order can be accepted.
This amount is taken off the final invoice.
Once payment has been received we will confirm by email or message.
Our acceptance of your order brings into existence a legally binding contract between us.
Payment can be made securely via bank transfer, details of this will be given when requested.
Any orders that are personalised/custom made cannot be cancelled, as these are specific to your requirements.
Please contact us if you have any issues.
To cancel an order which is not personalised or custom made you must notify us in writing within 48 hours of placing the order.
If you do not meet this dead line after you have received an unwanted item your contract with us allows you to return the item as long as the request for a refund is made within 14 days of the items delivery.
The customer is responsible for the shipping costs.
Items will be securely packaged, your order will be sent to the address you have specified within the email. Please make sure this is accurate.
Suitcase trains is not responsible for any delays in transit. This can happen at times of the year such as bank holidays and Christmas etc. I have no influence over this.
Where possible we will always use re-cycled packaging.
Please contact me should you wish to solve any issues with your order. We will always do anything possible to resolve this with you promptly.
Unless the goods are faulty, you will need to pay the postage back to us. Items must be received in the same condition as sold.
Goods where packaging has been opened may be returned solely at the discretion of ourselves.
Please insure any returned items in case they are lost or damaged in the post. We ask you to assist us in making a claim against the courier by providing us with information and if possible photographic evidence.
If you do need to contact us please do this in a respectful manor.
In the event of a dispute, English law plus jurestriction applies.
COMPLETED ORDERS
Once completed, photographs and a video will be sent to you via email before requesting full payment. Payment by direct bank transfer, if purchase has not been made within 7 days, I will follow up with a final email or message. If no answer to this then the suitcasetrain will be put up for general sale.
Once payment has been received, the item will be posted to you using next week day insured service. The price we charge you will depend on the weight and size of the package.
SOCIAL MEDIA
Suitcasetrains reserve the right to use all/any of the photos/videos to add to my portfolio or my social media/website
These will not be made public until they have been received by the intended recipitent or unless you the client have said its ok to do so.
All suitcasetrains are one off pieces, derived from my own imagination, all design rights and copywrite, intellectual property and reproduction rights of all text and images are retained by suitcasetrains and may not be re-produced, used or modified without my permission.
Suitcasetrains reserve the right to change the prices of products and or postage anytime without notice.
CANCELLATION BY US
We resume the right to cancel the contract between us if,
We have insufficient stock to deliver the goods that you have requested/ordered
In the event we have to cancel your contract we will notify you by email and your method of payment (your deposit) will be credited back to you. We are not obliged to offer additional compensation for disappointment if this occurs.
WE DO NOT SELL TO MINORS
This site and our products are not intended for individuals under the age of 14, and should not be used or purchased by anyone under 14
We do not intentionally collect personal information or sell to minors. If you are a parent/legal guardian and believe your child has provided us with such information. Please contact us in writing to request deletion.
PRIVACY POLICY
This privacy policy describes how we suitcasetrains collects, uses and stores your personal information when you visit the site. When you purchase a handcrafted item from us or have requested information regarding a sale.
This policy does not apply to the practises of any third party that I do not own or control
When you visit our website and contact us to order we collect your interaction with the site and information necessary to process your purchase.
EXAMPLES
Examples of personal information, your version of web browser, ip address, time zone, cookie info, products viewed how you interact with the site.
Purpose
To load the site accurately for you, and to perform analytics on site usage to optimise our site. These are collected automatically when you access our site using cookies.
Personal info
To fulfil your order certain information will be required such as your name, email,address, postal address, details of your order, telephone number, billing address and payment details.
PURPOSE
To provide products or services to fulfil our contract to process your payment information, arrange for shipping and provide you with invoices and or confirmations, communicate with you, screen our orders for protection risk or fraud and when in line with the preference you have shared with us, provide you with information or advertising relating to our products or any further personal information that maybe required should you wish to provide it.
WHY
Name and address are required to send your order to you or your designated address, email address/social media platform of your choosing is required for notification of postage and to provide you with any details to provide support when needed. Courier services require an email and telephone contact details and address to notify you.
Payment method is required in the event that a refund is required, record keeping for tax returns, I do not see any of your card or bank details. Minimal information will be shared only as required to fulfil your order or to fulfil my own legal requirements.
Third party services I use are GDPR compliant.
DATA RETENTION
I retain your personal information only for as long as necessary to provide you with any services or to comply with legal and regulatory obligations. By contacting suitcasetrains you are giving consent for suitcasetrains to store your info as follows.
All records of payment made to myself shall be kept for as long as necessary to comply with financial and legal obligations. Paper records will be kept for at least 7 years to comply with legal obligations. Private messages sent via website email or social media will be retained for as long as deemed appropriate and deleted if there is no reason to keep them such as general enquiries. Ant correspondence will be treated with complete confidentiality.
Security.
All devices pc/mobiles used by suitcsetrains are password protected and use real time and up to date antivirus software. Social media accounts are password protected and use 2 step authentication for additional security. All paper records are kept in a secure location.
COOKIES
Cookies are small pieces of data stored on a site visitors browser. Usually used to keep track of their movements and actions, visitor analytics is a simple service which measures the traffic and general information of visitors to this website.
We never use the collected data to identify individual users.
Your rights summary.
The GDPR provides the following rights.
-the right to be informed
-the right of access
The right to rectification
-the right to erasure
-the right to restrict processing
-the right to portability
-the right to object
This means I have to give you clear information about what data I collect and how and why which has been explained above.
You the user have a right to ask me for this info and will if requested provide you with it no later than one month after the request made.
You have the right to ask for any changes to be made and for the information I hold and the right for any information to be deleted this does not apply to any information I have to keep by law to fulfil my own obligations
You have a right to complain if you feel I have not complied with any of this. More info can be found at the ICO website.
ICO.org.uk/for the public
Contact details for Suitcase Trains
tel 07960591175
suitcasetrains is hosted on the WIX.com platform. Wix.com provides us with the online platform that allows us to show/sell our products to you. Your data maybe stored through WIX data storage, data bases and general application which are on secure servers behind a firewall